Refund Policy

• What is your refund policy? 
  We process refunds based on the product quotation and return policy. Therefore please contact our customer service for specific details.

• How will you refund my return?
  We will refund your return to the original payment method used for the purchase.

• Can I get a refund for shipping costs? 
  We generally do not refund shipping costs unless we made an error.

• Are there any restocking fees for returns? 
  We may apply restocking fees for returns, which we will mention in the product quotation.

• What should I do if return shipping damages the product?
  Contact our customer service immediately for assistance if return shipping damages the product.

• How long does it take to process a refund? 
  We typically process refunds within 7-10 business days after receiving the return.

• Can I request a refund instead of an exchange? 
  Yes, you can request a refund instead of an exchange. Hence Contact customer service for assistance.

Refund Processing Time

• How long does it take to process a refund? 
  We typically process refunds within 7-10 business days after receiving the return.

• How will you notify me when you process my refund?
  We will send you an email notification once we have processed your refund.

• What should I do if you delay my refund?
   If we delay your refund, please contact our customer service for an update.

• Can I track the status of my refund? 
  Yes, you can track the status of your refund by contacting customer service.

• How do you handle disputes over refunds? 
  We handle disputes over refunds on a case-by-case basis. Hence, Please contact customer service for assistance.

• What should I do if I receive an incorrect refund amount? 
  If you receive an incorrect refund amount, Therefore please contact our customer service team immediately to resolve the issue.

Return Policy

• What is your return policy?
  Our return policy allows returns within a specified period. Please refer to the product quotation for detailed return policy information.

• Are there any products that cannot be returned?
  Certain products may be non-returnable due to their nature. This will be specified in the product quotation.

• What is the time frame for returns?
  The return time frame varies by product and will be mentioned in the product quotation.

• How do I initiate a return?
  To initiate a return, contact our customer service team with your order number and reason for return.

• What condition must the products be in for a return?
  Products must be in their original condition and packaging to be eligible for return.

• Are there any fees for returning products?
  Return fees may apply and will be mentioned in the product quotation.

• Can I return products purchased online?
  Yes, products purchased online can be returned according to our return policy.

• How do I track the status of my return?
  You can track the status of your return by contacting our customer service team.

Initiating a Return

• How do I start the return process?
  Contact our customer service team with your order number and reason for return to start the process.

• What information is required to initiate a return?
  You will need your order number, product details, and the reason for return.

• Can I return products purchased online?
  Yes, you can return products purchased online according to our return policy.

• How long does it take to process a return?
  We typically process returns within 7-10 business days after receiving the product.

• What happens if I send back a product without following the return process?
  If you do not follow the correct return process, we may reject the return or charge additional fees. Therefore please contact our customer service for guidance.

• How do I package the products for return?
  You should package the products securely in their original packaging to prevent damage during return shipping.

• Are there any fees for returning products?
  You may need to pay return fees, which we will mention in the product quotation.

Exchange Policy

• What is your exchange policy?
  Products can be exchanged within the specified return period, therefore please contact customer service for details.

• Can I exchange a product for a different one?
  Yes, exchanges for different products are possible. Therefore please contact customer service for assistance.

• What is the process for exchanging a product?
  To exchange a product you can email, whatsapp or contact customer service to arrange the return of the original product and shipment of the new one meanwhile you can discuss the exchange with our representative too.

• Are there any fees for exchanges?
  Exchange fees may apply and will be mentioned in the product quotation.

• How long does the exchange process take?
  The exchange process typically takes 7-10 business days after the original product is received.

• Can I exchange a product if it has been used?
  Products must be in their original condition and packaging to be eligible for exchange.

• Do you offer exchanges for defective products?
  Yes, we exchange defective products. Therefore please contact customer service for assistance