Orders Placement

• How do I place orders with your company?
  You can place orders through email, WhatsApp, phone, or our online platform.

• What information is required to place an order?
  You will need to provide product details, quantity, shipping address, and payment information.

• Do you offer online ordering?
  Yes, you can place your orders through our user-friendly online platform straightaway.

• Are there any minimum order quantities?
  Yes, the minimum order quantities vary by product. Therefore, please check the product details for specific requirements.

• Can I place an order over the phone?
  Yes, our customer service team is available to take orders over the phone.

• Do you provide order confirmations?
  Yes, you will receive an order confirmation via email soon after your order is placed.

• Can I place a recurring order?
  Yes, recurring orders can be set up through our sales team before or after your order is placed.

• Are there discounts for large orders?
  Yes, we offer volume discounts for large orders. Hence, please contact our sales team for more details.

• Can I track my order?
  Yes, you can track your order through email, WhatsApp, phone, or our online platform using the tracking number provided in your order confirmation. Also, this can be tracked on our logistics partner platform.

• What should I do if I have questions about placing an order?
  Please see the section with additional information. Additionally, contact our customer service team for assistance.

Modification of ORder

• Can I modify my order after it has been placed?
  Yes, you can modify your order within a specific time frame. However, please contact customer service for assistance.

• What is the process for changing the quantity of an item?
  Contact our customer service team with your order number and the desired changes. Subsequently, they will assist you with the modification.

• Can I change the delivery address after placing an order?
  Yes, you can change the delivery address by contacting our customer service team before the order is shipped.

• How do I update my order with additional products?
  You can add products to your order by contacting customer service. Additional charges may apply.

• Is there a deadline for making changes to my order?
  Yes, changes must be made before the order is processed for shipping. Therefore, please contact customer service as soon as possible.

• Can I add special instructions to my order?
  Yes, you can add special instructions during the checkout process or by contacting customer service.

Order Cancellation

• How do I cancel an order?
  To cancel an order, contact our customer service team with your order number as soon as possible.

• Is there a cancellation fee?
  The cancellation policy, including any fees, depends on the product and will be mentioned in the product quotation.

• Can I cancel an order that has already been shipped?
  Orders that have already been shipped cannot be cancelled. However, you can raise a return request for the product with the sales team.

• What is the deadline for cancelling an order?
  The deadline for cancelling an order depends on the product and will be mentioned in the product quotation.

• How will I be refunded if I cancel my order?
  Refunds will be processed to the original payment method used for the order. Processing times may vary. However, in case of additional payment information required, we will reach out to you. 

• Can I partially cancel my order?
  Yes, you can cancel specific items from your order by contacting customer service. However, this is only applicable for orders not processed for shipping.

Tracking your order

• How can I track my order?
  You can track your order using the tracking number provided in your order confirmation email, through email, WhatsApp, phone, or our online platform.

• What information do I need to track my order?
  You will need your order number and the tracking number provided in your confirmation email after you placed the order.

• Can I track my order in real-time?
  Yes, our tracking system provides real-time updates on your order status after updated by our logistics partners.

• What should I do if my tracking number isn’t working?
  If your tracking number is not working, please contact customer service for assistance. However, please wait for upto 24 hours for the tracking to get activated.

• How will I be notified about my order’s status?
  You will receive email notifications at after each stage of the order process, including confirmation, shipment, and delivery.

• What should I do if my order is delayed?
  If your order is delayed, please contact our customer service team for an update on the status of your order. However, we will try our best to keep you updated.

Bulk Orders

• Do you offer discounts for bulk orders?
  Yes, we offer volume discounts for bulk orders. Hence, please contact our sales team for more details.

• What is the minimum quantity for a bulk order?
  The minimum quantity for a bulk order varies by product. Therefore this information can be found on the order quotation.

• How do I place a bulk order?
  You can place a bulk order through our online platform or by contacting our sales team directly.

• Can bulk orders be customized?
  Yes, we offer customization options for bulk orders. Subsequently please contact our sales team to discuss your requirements.

• Are there special shipping options for bulk orders?
  Yes, we offer special shipping options for bulk orders to ensure timely and cost-effective delivery.

• What is the lead time for bulk orders?
  Lead times for bulk orders vary based on product availability and customization requirements. Hence please contact our sales team for an estimate.

• Can I get a sample before placing a bulk order?
  Yes, sample products are available to evaluate quality before placing a bulk order.

• Do bulk orders require a deposit?
  Some bulk orders may require a deposit or an advanced payment. Therefore, please contact our sales team for more details.

Sample Products

• Can I request a sample product before placing a bulk order?
  Yes, we offer sample products so you can evaluate quality before placing a bulk order. Hence, please raise this with the sales team or mention in instructions while ordering online if its a sample product.

• Is there a cost for sample products?
  Sample products may have a cost associated with them. Therefore, please contact our sales team for pricing details.

• How long does it take to receive a sample product?
  Delivery times for sample products vary based on availability and shipping location. Hence, contact our sales team for an estimate.

• Can sample products be customized?
  Yes, sample products can be customized to meet your specific requirements. Subsequently please mention this in the online order or to the sales team.

• How do I request a sample product?
  You can request a sample product after contacting our sales team directly.

• Are samples available for all products?
  Samples are available for most of our products. Subsequently check this with our sales team for specific availability.

• Do you provide free samples?
  Some samples may be provided for free, depending on the product and order volume. After which an order can be placed

• How do I provide feedback on a sample product?
  You can provide feedback directly to our sales team via email, WhatsApp, or phone.